Using text messaging services for business: 3 case studies 1. Today, you've got lots of text messaging business opportunities, like using texting to respond quickly to simple questions, ask for feedback, and send delivery updates or appointment reminders.Īnd the best thing is, SMS text messaging for business can be done on your personal cell phone-while protecting your personal number if you're using an app like Dialpad's. It’s also super-convenient for reaching customers or clients who prefer texting. Need to ask a colleague a quick question? Don’t type a lengthy email-just send them a text.
SMS business text messaging is a thing now, and it has many applications for both internal and external communications with teammates and clients.įor one thing, it saves time. You might think of texting as an informal means of communication, more suited to chatting with friends than to business. Is it acceptable to use text messaging for business? Whether you're a C-level executive building a vision for your organization or a customer support agent trying to resolve a technical issue, you need some form of real-time communication.Īnd with the business text messaging that's built into Dialpad's AI-powered collaboration platform, your team can communicate through not only SMS and MMS (multimedia image, sound, and video) text messaging, but also A2P messaging, phone calls, video meetings, and more.
Get all your business communications in one place with Dialpad Dialpad, for example, comes with both SMS and MMS business text messaging in its unified communications platform.
For example, many consumers enjoy getting shipping notifications for things they bought via text messaging, and even dental offices are using SMS to remind patients about upcoming appointments.ĭepending on the service you use, you can have text-only business text messaging (SMS), or messaging that includes image and video sharing too (MMS or multimedia text messaging). Today, business text messaging is becoming more popular as clients and prospects are more comfortable with communicating via text with companies and services. It's important to note that this is not the same as team or instant messaging, where you have messaging threads and team channels, since those don't require phone numbers to work. What is business text messaging (also known as business SMS)?īusiness text messaging is essentially when you send a short message (or an SMS message) from your phone number to your contact's phone number.
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